Below FAQ are some common questions of our customers , if you have other questions, please just send it to email@example.com
Contact our customer support to change or cancel orders. If the order is InProduction, it may not be possible to change or cancel. If you ordered through Order Desk, there is a Cancel Order button in your dashboard.
Yes, we offer international shipping, price for which is mentioned on our shipping page. We do not ship to some countries such as the UAE. Please note that the custom duty, if any has to be paid by the customer. Printverse is in no way responsible for any custom duty/taxes.
The API integration is straightforward and it usually takes two to four weeks to connect Printverse to your E-Commerce website.
Please contact us to order the samples.
Not at this moment
There are no fees for using Printverse. An invoice will be sent to you for the products we print and fulfill based on the agreed terms.
Please contact your account manager to delete your account.
There is a webhook or callback that can be set up to receive automatic notifications. Please refer to the API documentation
The order status allows you and your customers to track orders. You can send the notification to your customers when the status is changed to shipped.
We will invoice you every two weeks. The charge on each order will include fulfillment and shipping costs.
You can access your product range in the Printverse dashboard or contact an account manager.
Tax may be exempt if a seller permit is provided.
Your credit card may be required to be on file. Printverse will invoice you bi-weekly with all transaction information.
Printverse can support you and your partners.
We are able to source new products for your customers. Please contact your account manager to discuss.
Customers have to pay for sample shipment.
Please contact our customer support to reprint any products with defects. In rare cases, refunds or returns may be allowed but please contact customer support first.
Each product page in our catalog will contain rules and provide a template under the Print Guidelines section.
Bleed area is the area for our printing process to avoid white borders. Bleed area may be cut off or removed after production is completed.
Can be arranged with your Account Manager.
It can be your address or your partners' address.
Please contact your account manager to discuss.
Yes, unless specified otherwise
Your customers orders come from you and you alone! we are your team.
Orders will be produced and shipped out within 48 business hours. Delivery times will depend on the shipping method used as well as location.
Production on orders start as soon as all images and documents are received and verified. Once verified, they are produced within 48 business hours.(Orders may take longer if large quantities) The customer has the legal obligation to ensure the copyrights of the order sent to Printverse. Printverse is not responsible or liable for any legal or copyrights of all order images, documentation, or related information sent by the customers. Printverse will not be responsible or refund any product damaged during shipping.
We use Ruby on Rails, Nodejs, and RabbitMQ for our 24/7 api, fulfillment and production processing. Most of our servers and processes are in the Amazon cloud with redundancy and periodic backups.
You can get order statuses via an API call or automatic notifications, then send the tracking numbers to your customers.